Privacy Policy

1. Introduction

VelociTel is a mobile telecom provider in the UAE that delivers mobile & internet plans, home WiFi, TV bundles, and 5G services. Protecting personal information is an important part of our operations, and this Privacy Policy explains how we manage user data. The goal is to maintain clarity and transparency so that customers understand what happens to the information they provide. The policy applies to all website visitors, subscribers, and customers who engage with VelociTel through online or offline channels. By presenting this information in a structured way, we ensure that users receive a clear overview of our practices.

2. Categories of Data Collected

VelociTel collects only the minimum personal information required to provide telecom services. This may include:

Contact details: name, phone number, and email address submitted via forms or communication channels.

Service details: information necessary to activate mobile services, home internet, or TV bundles.

Identification: in some cases, proof of identity may be required to comply with UAE telecom regulations.

Technical data: IP addresses, browser type, operating system, and device information, collected automatically to maintain website functionality.

Usage data: basic statistics on how users interact with our website, such as page visits and session duration.

Each type of data is collected for a specific purpose and processed in a way that ensures lawful and transparent handling.

3. Purposes of Processing

Collected data is used to provide and improve VelociTel services. Main purposes include:

Processing inquiries and responding to customer requests.

Activating mobile & internet plans in the UAE and completing installations.

Managing accounts, billing, and customer support communications.

Monitoring technical performance and maintaining website security.

Offering structured service information and updates when requested.

VelociTel does not use customer data for unrelated or misleading purposes. Data is never processed in ways that are incompatible with the original purpose for which it was collected.

4. Data Retention and Storage

VelociTel retains personal data only for as long as it is necessary to provide services or meet applicable legal requirements. The retention period may vary depending on the type of service and the nature of the data collected. Once information is no longer required, it is securely removed or anonymized. Data is stored on secure systems with limited access, ensuring that unauthorized use is prevented. Regular reviews are conducted to confirm that storage and retention practices remain compliant with applicable standards.

5. Data Security Measures

VelociTel applies both technical and organizational security measures to protect personal information. These include encrypted storage, secure access controls, and monitoring systems to detect potential risks. Only authorized staff members with legitimate business needs can access customer information. Security practices are regularly updated to reflect new standards and technological advancements. By maintaining these measures, VelociTel ensures that data remains safe throughout its lifecycle.

6. Sharing and Disclosure of Data

VelociTel does not sell or rent customer data to third parties. Data may be shared only when necessary to complete service delivery, such as installation or technical support. In cases where external partners are involved, strict confidentiality and data protection agreements are applied. Sharing is limited to what is essential and always carried out in compliance with applicable laws and GDPR principles. Users remain informed about the purposes of data sharing and the categories of recipients.

7. User Rights and Choices

VelociTel provides customers with clear options regarding their personal data. Users may:

Request access to personal data held by VelociTel.

Ask for corrections or updates to inaccurate information.

Request restriction of processing in certain circumstances.

Withdraw consent for optional communications, such as marketing updates.

All requests are processed through official contact channels and handled in a structured, timely manner. VelociTel is committed to ensuring that users can exercise their rights in a straightforward way.

8. Cookies and Tracking Technologies

VelociTel uses cookies to support website functionality, improve navigation, and collect anonymous usage statistics. Cookies may include session cookies for temporary tracking and persistent cookies to remember user preferences. They are never used for misleading purposes. Users can manage or disable cookies through their browser settings. A separate Cookie Policy provides more detailed information about the types of cookies in use and their functions.

9. Policy Updates

This Privacy Policy is reviewed regularly and may be updated when necessary. Updates may reflect changes in services, technological developments, or new regulatory requirements. Any revisions will be published on this page with a clearly indicated update date. Customers are encouraged to revisit the policy periodically to remain informed. VelociTel continues to prioritize transparency by keeping all privacy information current and accessible.

10. Contact Information

VelociTel
18 10 St - Deira - Al Murar - Dubai - UAE
Phone: +97142550501
Email: info@velocitel.com