Terms & Conditions

1. Introduction

These Terms and Conditions set out the rules for using VelociTel’s services and website. By accessing our site or engaging with our services, users agree to follow these terms. The purpose of this document is to present clear and structured guidelines in a neutral and transparent way. VelociTel is a mobile telecom provider in the UAE, and these terms cover mobile & internet plans, WiFi, TV bundles, and fast speed mobile telecom in the UAE.

2. Eligibility to Use Services

Services are intended for residents and businesses in the UAE. By submitting a request, users confirm that they provide accurate information required for activation. VelociTel may require identification documents to process applications for mobile and home internet services. Use of services by minors must be supervised by a parent or guardian. Customers are responsible for ensuring that their use of services complies with local requirements.

3. Service Information

VelociTel presents mobile & internet plans in the UAE, including home WiFi, TV packages, and 5G connectivity. All service descriptions are provided in a transparent format so customers know what is included before they subscribe. Information about pricing, duration, and package details is provided separately during the ordering process. Services are subject to availability and may vary by location. Customers are encouraged to review service details carefully before confirming.

4. User Responsibilities

Users agree to provide accurate and up-to-date information when completing forms or service requests. They are expected to use services responsibly and in line with applicable laws in the UAE. Users should not attempt to interfere with the proper functioning of VelociTel’s website or network. Account security, including the confidentiality of login information, remains the responsibility of the customer. Customers are advised to notify VelociTel if they detect unauthorized use of their services.

5. Service Limitations

While VelociTel aims to provide reliable connectivity, services may be subject to interruptions, coverage variations, or scheduled maintenance. Availability of fast speed mobile telecom in the UAE depends on location and technical conditions. VelociTel provides information about these factors in advance whenever possible. Customers are encouraged to review the service coverage before subscribing.

6. Payment and Billing

Payment terms are communicated clearly before a customer confirms a service. Accepted methods may include credit card, bank transfer, or other locally available payment systems. Bills must be paid on time to avoid interruption of services. Details regarding charges, billing cycles, and late payment policies are presented in structured documentation at the time of activation.

7. Modification of Services

VelociTel may update, adjust, or modify services to reflect technological changes or improvements. When significant changes occur, updated information will be made available on the website. Customers are encouraged to review announcements and service updates regularly. Any adjustments are carried out with the intention of maintaining clear communication and transparency.

8. Limitation of Liability

VelociTel provides services as described, and while every effort is made to ensure reliability, certain factors may affect performance. These factors include technical issues, network limitations, or circumstances beyond control. VelociTel is not liable for indirect or incidental damages arising from the use of services. Customers are advised to review service descriptions carefully to understand the scope of what is provided.

9. Intellectual Property

All website content, including text, graphics, and design elements, is the property of VelociTel unless otherwise stated. Users may not copy, modify, or distribute content without prior written permission. This ensures that information remains accurate and consistent. Accessing the website does not grant users ownership of intellectual property rights.

10. Updates to Terms

These Terms and Conditions may be updated to reflect changes in services, regulatory requirements, or internal policies. Updates will be posted on this page with the revision date clearly shown. Continued use of the website or services after updates indicates acceptance of the new terms. Users are encouraged to review this page periodically to remain informed.

11. Governing Law

These Terms and Conditions are structured in accordance with applicable laws of the United Arab Emirates. The purpose of this section is to provide transparency about the legal framework within which services are offered. By engaging with VelociTel, customers acknowledge that their use of services is subject to UAE law.

12. Contact Information

VelociTel
18 10 St - Deira - Al Murar - Dubai - UAE
Phone: +97142550501
Email: info@velocitel.com